Camani and Kérastase Special Offer - Spend 650K to get free Gift Set and Voucher!

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For shopping related questions, please browse through the facts below, or send us an email - we are delighted to help.
  • What are the available Payment Methods?

    We support Visa and MastercardVirtual Accounts from Bank Mandiri, BRI, BNI, Permata Bank and Personal Bank Transfers.

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    LinkAja, ShopeePay, Dana and OVO Electronic Wallet users are also welcome.

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    We invite customers checking out with BCA to utilize the Personal Bank Transfer payment.

    For Personal Bank Transfer and QRIS Code, we require you to confirm your payments by sending your proof of payments with our Customer Support.

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    For more insights on how to purchase your product through www.camanihome.com, visit our How To Shop page.

  • What is 'Personal Bank Transfer'?

    One of the Payment Methods we offer is Personal Bank Transfer, to which you can complete your payment using transfer from any kind of Bank to our BCA or Bank Mandiri accounts. Remember to send us your transfer proof to sales@camanihome.com after completing your payment, so we can dispatch your Camani product at the soonest.

  • When will my order arrive?

    Regionally, we use SiCepat Regular, which will deliver your order in 1 to 2 days after dispatch, and SiCepat BEST, which will deliver your order the next day.

    For Jakarta addresses, we offer Same Day Service with a flat rate. Errors in selecting the Same Day Service in areas outside Jakarta will result in unprocessed orders.

    Please note that there will be no deliveries on Sundays. Public Holidays dispatches will be announced accordingly.

    Make sure you choose the Shipping Method based on your delivery needs, or contact our Customer Support for further assistance. We are happy to help.

  • Our return policy

    If you receive damaged products or when your product does not meet your expectation, consult our Customer Support or directly send and email to sales@camanihome.com with your concerns and we will do our best to meet your needs.

  • Is gift wrapping available?

    Yes. Standard gift wrapping option is available at checkout, at Rp. 50.000 per individual product. If there are multiple items in at Checkout, please indicate which product you would like to gift wrap in the notes - or if you want to send them all as gifts!

    We also offer a selection of exciting (and sometimes exclusive!) gift wrapping options, head to the Gift Ideas section to explore!

    Do contact our Customer Support (we are very enthusiastic about gift wrapping here at Camani!) for further questions and gifting suggestions - we aim to perfect the occasion.

  • How do I consult about the products?

    To further inquire about the details of a product, send an email to info@camanihome.com or reach our Customer Support at +628176675556, we will be glad to tend to your inquiries.

  • Are the products on the website always available to purchase?

    Yes. As long as the item(s) you would like to purchase is successfully placed in the Shopping Cart, they are available for you to purchase - there's no need to worry about stock. If an item says 'Sold Out', do send us a inquiry of when the item will be back in stock, to sales@camanihome.com. We will notify you at the soonest.